The website is fully operational, but its underlying components have not been maintained since 2023. As a result, routine updates now take longer and carry a higher risk of issues.
Build the new design on up-to-date foundations as one project. Until it launches, we keep the current site running and fix only what is urgent.
Visitors see a thank-you message, but the email service behind the form has run out of credits. Someone with the SendGrid login needs to top up the account.
The way the page remembers each person's verification could allow someone else to reopen it, which may expose their submitted documents. This is a small fix, and we recommend making it straight away given the sensitivity of the data.
Automated bots can submit the form freely. This may be what used up the email credits, and it also allows misleading messages to reach your inbox looking like genuine enquiries. Adding a simple bot check resolves this.
The website code and the content editor are still held in Otterdev's name. The link that sends updates to the live site has also expired, so even small fixes are hard to put live right now. Moving everything to Krypton or to us solves both, so you are never locked out of your own site.
BambooHR changed how it shares job listings, which broke the page. Fixed on 27 October.
The site has had no maintenance updates since 2023, and the handover from Otterdev did not flag this or list what needed attention. Meanwhile your hosting provider keeps changing its systems, and the site's connection to it is now badly out of date. It is the part most likely to fail.
The KYC page relies on an older version of Sumsub's tool. For a regulated business, this page should be kept current.
Because the parts depend on each other, updating one breaks another. Simple edits turn into repairs.
| Part of the site | What it does | Versions behind |
|---|---|---|
| Hosting connection | Puts the site online | 8 |
| Website framework | Builds every page | 5 |
| Content editor (Sanity) | Where your team edits text and images | 3 |
| Interactive features | Menu, contact form | 2 |
| Identity check (Sumsub) | Client KYC verification | 1 |
| Design and styling | Colours, fonts, layout | 1 |
Each square is one major version behind the latest release.
Fine for the months until the new site launches. Not a long-term option.
Fixes the old site, but that work is thrown away when the new design goes live.
One project: the new look and up-to-date parts together. Your existing content carries over.